Jane Dorter

Acting Chief Claims Officer

Jane leads the claims function at MLC Life Insurance and is responsible for all aspects of claims handling and management.

Prior to joining MLC Life Insurance, Jane was a director at KPMG and was Head of the Insurance Claims Solutions and Workplace Health division. In that role, Jane was responsible for claims transformation projects and providing life insurers with reviews on best practice and improved operating models.

Jane has 25 years’ experience of client relationship management and service transformation of Life Insurance services. She has advised many organisations on broad claims and insurance risk management strategies, claims process and technical reviews, new customer service delivery models, and operational improvement development.

Jane has been appointed on an interim basis for a period of three months.

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