Best Doctors

Your health in expert hands

Giving you and your family reassurance around your medical diagnosis and treatment plan is what Best Doctors is all about.

Whatever your physical or mental medical condition*, you and your family can access a global network of medical specialists at no extra cost through your MLC Life insurance. Best Doctors specialists are all nominated as leading experts by their peers so you can put trust in their assessments and concentrate on your recovery.

Best Doctors family

Get in touch for major or minor conditions, and everything in between

From simple questions about a minor issue, to an in-depth medical review about a serious condition, Best Doctors is there for you. The Best Doctors network of over 50,000 leading specialists covers 450 specialties and subspecialties of medicine to ensure you’re connected with the right specialist for a second opinion on your illness or injury and treatment plan.

Best Doctors can provide a valuable second opinion for critical illnesses such as a heart condition, cancer and stroke, as well as ongoing chronic conditions, such as allergies, severe migraines and back pain.

A specialist review without leaving your home

Tele-health consultations mean that if you’re managing pain, have reduced mobility or if simply prefer to seek guidance from the comfort of your home, you can still access Best Doctors specialists.

Best doctors can organise the collection of all your records, X-rays, scans, test results and even pathology samples so you know their review is thorough. Sharing your Best Doctors findings with your treating doctor gives them valuable information to help decide on the best treatment for you.

10% have a changed diagnosis

27% have a change of treatment

(Based on analysis of physical cases conducted by Best Doctors, 2020)

no extra cost
No extra cost
completely confidential
Completely confidential and won't affect the assessment of a claim

dont need to be on claim
Don't need to be on a claim to use the service

more value
More value from your insurance

 

Six ways you can use Best Doctors

  • 1. Get a second medical opinion
    An in-depth second medical opinion of your condition by leading global specialists to help you better understand your diagnosis and treatment options.
  • 2. Mental Health Navigator
    If you’re feeling overwhelmed, anxious or depressed and want some help, even without a formal diagnosis, Mental Health Navigator can provide a quick and easy review of your mental health. Using Tele-health, you’re put in touch with a team of leading Australian experts – including clinical psychologists and psychiatrists. You’ll also receive ongoing support from a mental health nurse.
  • 3. Doctor Online
    Get your basic medical questions answered by an Australian GP via phone or email. Simply submit your questions via the Best Doctors member portal and one of their carefully selected Australian General Practitioners will provide a personal online answer within 24 hours.
  • 5. Find an Expert
    One call to Best Doctors and they will search our expert database and recommend two or more top-rated relevant medical specialists who are in a convenient location for you to visit.
  • 6. Online library

    If you just want information on an illness, injury or type of treatment, Best Doctors has a host of online tools providing unique insights and guidance on hundreds of conditions.

    Visit askbestdoctors.com to register.

Customer stories

Discover how Best Doctors has been helping our customers, and their families, find help and guidance when they need it most.

HW

MLC Life Insurance was the winner of the Strategic Insights Overall Health & Wellness Life Insurance Award for 2018 and 2019. MLC Life Insurance was recognised for our innovative programmes that beneficially impact on the health and wellness of our customers.

 

All customers of MLC Life Insurance can use Best Doctors

Best Doctors is available to all customers of MLC Life Insurance who are insured under a policy or hold an investment policy. This includes policies held through an employer or super fund. It is available to immediate family members of MLC Life Insurance customers, including children, parents, partner and partner’s parents. To access Mental Health Navigator you have to be 18 years or over.

Contact Best Doctors

Call Best Doctors on 1800 186 088 between 9am and 5pm (Melbourne/Sydney time), Monday to Friday. Or register online.

You'll speak to a member of their team who will establish how they can best help based on your situation, and they will do the rest.

Or ask for a call back

If you would like Best Doctors to call you, please enter your details below.

Your details and use of Best Doctors are confidential and no information will be shared with MLC Life Insurance.

Frequently asked questions 

If you still have questions about Best Doctors view the Best Doctors FAQs.

Important information

*Best Doctors is available to MLC Life Insurance customers as well as their immediate families including children, parents, partner and partner’s parents. For mental health, it is only available if you are 18 years of age or over.

*Best Doctors services are not available for acute care (emergency room) cases or dental conditions.

Best Doctors and MLC Limited do not pay the costs for medical treatment, travel, accommodation and any other associated costs.

Best Doctors® isn’t insurance (including health insurance) and it doesn’t replace your relationship with your current doctor or medical specialist. MLC Limited reserves the right to withdraw the service at any time or to change the terms on which the service is provided to customers. If your insurance is held within the MLC Super Fund, the Trustee also reserves the right to withdraw the service at any time.

MLC Limited ABN 90 000 000 402 AFSL 230694 (the Insurer) uses the MLC brand under licence. MLC Limited is part of the Nippon Life Insurance Group and not a part of the NAB Group of Companies. Any references to ‘we’, ‘us’ and ‘our’ means MLC Limited.