Contact

We are here to support you through all stages of the life insurance process.

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Complaints resolutions

We like our customers to be happy. If you're disappointed with any of our products, or the service you've received, we'd like an opportunity to put it right.

To give us your feedback, please call us using the details above. If we can’t sort out the problem over the phone, or you’re not satisfied with the outcome, please write to us and include your address, phone number and email address so we can contact you easily. Write to:

The Complaint Manager
MLC Life Insurance Resolve 
PO Box 1086
North Sydney NSW 2059 

We'll make every effort to resolve your complaint as quickly as possible, and let you know what's happening if the process takes longer than expected.

If your concern remains unresolved

We'll do our best to address your concerns within 28 days. The law allows up to 90 days to address superannuation or traditional trustee services complaints, and 45 days for other products and services.

If we haven't responded within this time, or you're not satisfied with our decision you can contact one of the organisations below.

Superannuation Complaints Tribunal (SCT)

Locked Bag 3060
GPO Melbourne VIC 3001
Phone number: 1300 884 114 (cost of local call) 
Fax: 03 8635 5588
Website: sct.gov.au

Financial Ombudsman Service (FOS)

GPO Box 3
Melbourne VIC 3001
Phone number: 1800 367 287 (cost of local call) 
Fax: 03 9613 6399
Website: fos.gov.au

The SCT and FOS are independent bodies that provide free assistance to customers who have financial services industry complaints.

Registered Address

Level 7, 40 Mount Street, North Sydney NSW 2060