We’re currently experiencing a high number of calls relating to MLC Life Insurance’s support for our customers during the COVID-19 pandemic.

Please consider our frequently asked questions relating to Coronavirus to help answer your questions.

Should your call unexpectedly terminate after you have connected, our consultants will endeavour to call you back. We thank you for your patience during this time.

Complaints resolutions

We like our customers to be happy. If you're disappointed with any of our products, or the service you've received, we'd like an opportunity to put it right.

To give us your feedback, please call us using the details above. If we can’t sort out the problem over the phone, or you’re not satisfied with the outcome, please write to us and include your address, phone number and email address so we can contact you easily. Write to:

The Complaint Manager
MLC Life Insurance Resolve
PO Box 23501
Docklands VIC 3008

We'll make every effort to resolve your complaint as quickly as possible, and let you know what's happening if the process takes longer than expected.

If your concern remains unresolved

We'll do our best to address your concerns within 28 days. The law allows up to 90 days to address superannuation or traditional trustee services complaints, and 45 days for other products and services.

If we haven't responded within this time, or you're not satisfied with our response you can contact:

Australian Financial Complaints Authority (AFCA)

GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678 (cost of local call)
Email: info@afca.org.au
Web: www.afca.org.au

AFCA is an independent body that provides a complaint resolution service free of charge to consumers.

Media queries

Contact our media team.

Registered address

Level 7, 40 Mount Street, North Sydney NSW 2060