Mental Health Navigator by Best Doctors

Mental Health Navigator offers quick, virtual access to a network of leading Australian clinical psychologists and psychiatrists, along with a dedicated mental health nurse, to support you to get certainty about your diagnosis and treatment plan for a mental health condition. 

With an eligible policy from MLC Life Insurance, you and your family have access to Mental Health Navigator by Best Doctors.

Mental Health Consumer


MLC Life Insurance was the winner of the Strategic Insights Overall Health & Wellness Life Insurance Award for 2018 and 2019. MLC Life Insurance was recognised for our innovative programmes that beneficially impact on the health and wellness of our customers.


Customer stories

Discover how Mental Health Navigator has been helping our customers, and their families, find help and guidance when they need it most. 

Nadia's Story

After experiencing low moods, poor sleep for two years and needing to regularly take time off work, Nadia accessed Mental Health Navigator.

Following a tele-health assessment, Nadia was diagnosed with a major depressive disorder. Nadia’s symptoms reduced dramatically since starting her treatment recommended by Best Doctors and she’s back at work full time.

I accessed Mental Health Navigator through my insurance with MLC Life Insurance. Everything was so prompt. The best thing is the fact that they made me feel comfortable. I started to go out more spend time with family and friends 
Nadia, MLC Life Insurance customer


How does it work?

For more information about how Best Doctors with Mental Health Navigator can support you and your family call 1800 186 088.


Key features of Mental Health Navigator

  • A new approach to mental health support to Australia
    Mental Health Navigator by Best Doctors, available to eligible MLC Life Insurance policies, is an industry-first service offering an expert review by an Australian-based clinical psychologist and psychiatrist (if required) of your mental health diagnosis and treatment plan – and support as you navigate the complex Australian mental healthcare system.
  • Access a range of leading mental specialists
    Available to you and your immediate family members (over 18 years of age and over). Mental Health Navigator provides discreet access to a network of leading Australia-based clinical psychologists and psychiatrists (available via video conference) who focus on helping you return you to better mental health faster.
  • A coordinated approach
    Best Doctors will work with you to establish how they can best help based on your situation. They can help you in finding a local specialist, accessing useful resources or assisting in answering questions on your condition. They can also coordinate a review via video conference with a leading clinical psychologist and psychiatrist, if required.
  • Personal support that makes a difference
    You’ll be assigned a dedicated Mental Health Nurse who is a professional health expert focussed on providing consistent help and guidance to navigate you through a review of your diagnosis and treatment plan. They’ll be with you through every step.
  • Discreet quick and virtual access
    To a network of expert clinicians without the need for a face-to-face visit – so it’s great if you’re busy and find it difficult to go and see a clinician, you’re located in a rural area, or you just prefer to seek an assessment in the comfort and convenience of your own home. Best Doctors will connect you to an Australian-based clinical psychologist or psychiatrist, if required.
  • Providing confidence and clarity
    Mental Health Navigator provides you and your family members with clarity and confidence that you’re receiving the right medical guidance.
  • Leading local expertise
    All clinicians within the network are Australia-based clinical psychologists and psychiatrists who are nominated by their peers.
  • Available to you and your family at no extra cost
    Mental Health Navigator is available to you and your partner, children (18 years of age or over), parents and partner’s parents at no extra cost, and you don’t need to make an insurance claim to use the service.

How to access Best Doctors services including Mental Health Navigator

Login or call Best Doctors Hotline on 1800 186 088 between 9am and 5pm (Melbourne/Sydney time), Monday to Friday.

Who has access to Best Doctors?

Visit our Best Doctors page to find out who has access.

Frequently asked questions

If you still have questions about Best Doctors view the Best Doctors FAQs.

Important information

Best Doctors is available to eligible MLC Life Insurance’s customers as well as their immediate families including children, parents, partner and partner’s parents. For mental health, it is only available if you are 18 years of age or over.

Best Doctors services are not available for acute care (emergency room) cases or dental conditions.

Best Doctors and MLC Limited do not pay the costs for medical treatment, travel, accommodation and any other associated costs.

Best Doctors® isn’t insurance (including health insurance) and it doesn’t replace your relationship with your current doctor or medical specialist. MLC Limited reserves the right to withdraw the service at any time or to change the terms on which the service is provided to customers. If your insurance is held within the MLC Super Fund, the Trustee also reserves the right to withdraw the service at any time.

MLC Limited ABN 90 000 000 402 AFSL 230694 (the Insurer) uses the MLC brand under licence. MLC Limited is part of the Nippon Life Insurance Group and not a part of the NAB Group of Companies. Any references to ‘we’, ‘us’ and ‘our’ means MLC Limited.