LifeView

MLC Life Insurance is making the insurance and claims experience easier for Super Funds and your members. The LifeView digital platform is designed to improve member engagement, automate processes and reduce response times.

MLC Online

As of 11th June 2019, Group Insurance policies are no longer accessible from MLC Online Adviser Portal. Advisers and fund administrators can now access these policies through the LifeView digital platform.

If you’d like LifeView access for managing your Group insurance policies, please complete this form.

Claims and Underwriting

To submit claims and underwriting applications please send to the following email addresses:
group_insurance@mlcinsurance.com.au for underwriting
claims.group@mlcinsurance.com.au for claims

Training

If you need to arrange user logins or training for yourself (or your team) please email group_insurance@mlcinsurance.com.au

LifeView

How LifeView can support your Super Fund

LifeView transforms typical insurance interactions into a seamless digital experience for members, Trustees and Administrators. It includes online underwriting and claims functionality, fund reporting as well as member educational tools (such as premium calculators and needs analysis tools) and the ability to transfer cover from other funds on line.

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Your members can:

  • Engage with their MLC Life Insurance at any time, on any device
  • Be educated through our tools and resources, and understand their insurance cover, why it’s important, how much they have and more importantly, how much they need
  • Efficiently and easily self-service and track progress of applications or claims.

Trustees and Administrators can:

  • Collaborate, seeing all interactions in real time, as they happen
  • Transparently view all claims and underwriting applications
  • Transact easily, submit claims and upload documents on behalf of members
  • Reduce response times by working together on one platform
  • Receive insight: an online reporting dashboard provides SLA reporting as well as insights into claims, underwriting and membership