Complete this online form to tell us your payment details.

Please note: We can only accept the Policy Owner’s personal details. If any details provided in this form are different to the Policy Owner, we may be unable to process your refund.

Important: If the details you provide do not match the personal information on your policy, we may request additional information to verify your identity. You may be asked to complete and return an identification form, along with an original certified copy of proof of identity for each account holder.

For more information on the types of identity documents we can accept, please refer to

If your personal details are not up to date, please contact us on 13 65 25.

Deceased Estates

If you are the legal representative for the Policy Owner who is deceased, please contact us on 13 65 25 or email us at including the Incident Reference Number (this can be found in the bottom right corner of your letter, starting with “RET”) so we can provide further assistance.

Section 1. Policy and personal details