We take your security seriously. So, sometimes we’ll ask for identification documents so we can process a request or transaction on your policy.

The identification you need to provide depends on your situation. For individuals and sole traders, you can provide a photo ID – like your driver’s licence or passport. For others, it might involve filling out a form.

What you need to do

1. Check the tables below to work out what identification requirements apply to you
2. Complete the form, if required, and
3. Send certified copies along with any relevant forms to us (the address to send to will be on the forms).

Once we’ve verified your identity, we’ll process your request or transaction as quickly as possible.

Certified Copies are Required

Please do not send your original identification document to us. Provide a certified copy. Instructions on how to have a copy certified is set out below.

Proof of identity guide for individuals and/or sole traders

If you are an individual or sole trader your identification requirements are listed below. If you are representing another entity (e.g. a company, partnership or association) relevant forms are here.

Identification requirements

Part 1 - Acceptable primary photographic ID documents

If you do not own a document from this section, then provide documents from Part 2 or 3. Provide ONE document from this section. The document must be current and has not expired.

• A valid Australian State/Territory driver’s licence containing a photograph of the person.
• Australian passport (a passport that has expired within the preceding 2 years is acceptable).
• A valid Australian State/Territory issued Proof of Age Card containing a photograph of the person.
• Foreign passport or similar travel document containing a photograph and the signature of the person.

Part 2 - Acceptable secondary ID documents

Should only be provided if you do not own a document from Part 1

Provide ONE document from this section

• Australian birth certificate.
• Australian citizenship certificate.
• Australian pension card that is current and issued by the Department of Human Services.
• Australian Health Care card that is current and issued by the Department of Human Services.

AND

Provide ONE document from this section.

• A document issued by the Australian Commonwealth or a State or Territory, that is less than 12 months old and records the provision of financial benefits to you and which contains your name and residential address (Centrelink Benefits notice).
• A document issued by the Australian Taxation Office, that is less than 12 months old, and records a debt payable by the individual to the Commonwealth (or by the Commonwealth to you), and which contains your name and residential address (ATO notice of assessment).
• A document issued by an Australian local government body or utilities provider, that was issued within the past 3 months, which records the your name and residential address) (such as Utilities or Council Rate notices).
• If you are under the age of 18, a letter or notice that was issued by a school principal, that is less than 3 months old and contains your name and residential address and records the period of time that you attended that school.

Part 3 - Acceptable foreign photographic ID documents

Should only be provided if you do not own a document from Part 1 or 2.
Provide BOTH documents from this section.

• Foreign driver’s licence that contains your photograph and date of birth*, and
• National ID card issued by a foreign government containing your photograph and signature*.

*If the identification document is written in a language other than English, you must provide a translation into English by a translator who is accredited by the National Accreditation Authority for Translators and Interpreters.

How to certify copies of your documents

A document is only accepted as a certified copy if it has been certified as a true copy of the original document by an authorised person. The Anti-Money Laundering and Counter-Terrorism Financing Rules 2007 (No. 1) list the following parties as being authorised to certify your ID documents. These persons must be currently licensed or registered to practise in Australia.

• A person who is enrolled on the roll of the Supreme Court of a State or Territory, or the High Court of Australia, as a legal practitioner.
• A Justice of the Peace.
• A Judge of a court.
• A Magistrate.
• A chief executive officer of a Commonwealth court.
• A notary public (for the purposes of the Statutory Declaration Regulations 2018).
• A Police Officer.
• An agent of the Australian Postal Corporation who is in charge of an office supplying postal services to the public.
• A permanent employee of the Australian postal corporation with 5 or more years of continuous service who is employed in an office supplying postal services to the public.
• An Australian consular officer or an Australian diplomatic officer (within the meaning of the Consular Fees Act 1955).
• An officer with 5 or more years of continuous service with one or more financial institutions (for the purposes of the Statutory Declaration Regulations 2018) (eg bank manager, bank officer).
• A finance company officer with 5 or more continuous years of service with one or more finance companies (for the purposes of the Statutory Declarations Regulations 2018).
• An officer or an authorised representative of, a holder of an AFSL, having 5 or more continuous years of service with one or more licensees (eg financial planner, advisor, broker).
• A member of the Institute of Chartered Accountants in Australia, CPA Australia, the Australian Association of Taxation and Management Accountants and the Institute of Public Accountants.
• Pharmacist.
• Employee of the Commonwealth including Australian Consular Officers who are:

• In a country or place outside of Australia,
• authorised under paragraph 3(d) of the Consular Fees Act 1955, and
• exercising his or her function at that place.

• Judge of a Court or Magistrate.
• A person authorised as a Notary Public in a foreign jurisdiction.
• A person who is authorised by law in the relevant jurisdiction to administer oaths or affirmations or to authenticate documents.

Acceptable authorised translation services for foreign identification documents:

An approved translator listed in the National Accreditation Authority for Translators and Interpreters (NAATI)

Authorised parties that are able to certify foreign identification documents:

Authorised Persons where the Authorised Person is an officer who holds the following positions overseas:

• Australian Consular Officer or Australian Diplomatic Officer (within the meaning of the Consular Fees Act 1955).
• Employee of the Australian Trade and Investment Commission who is:
  • In a country or place outside of Australia; and
  • authorised under paragraph 3(d) of the Consular Fees Act 1955, and
  • exercising his or her function at that place,

Acceptable certification of ID documents

Each copy of the ID must be certified by the authorised party as follows. The authorised party must write the following on each photocopy:

• Full name of the certifier
• date of certification (date must be within the last 12 months)
• occupation of certifier (capacity in which they are signing - occupation must be in list of authorised certifiers above)
• signature of certifier, and
• statement to the effect that the document is a true copy of the original.

 

Proof of identity forms

If you are…	Identification requirements
Individual and/or sole trader	PDF Download
Australian company	PDF Download
Australian trust and trustees	PDF Download
Association	PDF Download
Foreign company	PDF Download
Government body	PDF Download
Partnerships or partner	PDF Download
Registered co-operative	PDF Download