Energy Super spearheads roll-out of LifeView digital platform with MLC Life Insurance | MLC Life Insurance
Media release

28 November 2017

Energy Super spearheads roll-out of LifeView digital platform with MLC Life Insurance

Industry superannuation fund Energy Super will be the first to roll-out MLC Life Insurance's new group insurance digital platform LifeView, as it works to provide its members with more transparency and control over their life insurance needs.

The new LifeView platform aims to deliver a comprehensive and integrated life insurance experience for members, trustees and administrators. The platform, which is accessible via any device, enables superannuation fund members to self-service such as applying for and increasing their cover online, and lodging and tracking the process of claims. It also allows trustees and administrators to access real time data and analysis of their funds’ claims experience.

From late 2017 Energy Super will start setting up the operational processes and services of the new LifeView platform, ahead of rolling out the platform to members in early 2018.

LifeView will enable Energy Super members to submit claim notifications and insurance applications online. LifeView will also be integrated with MLC Life Insurance’s new automated underwriting rules engine – Underwrite Me - helping to simplify the underwriting process for members. 

Robyn Petrou, Chief Executive Officer at Energy Super, believes the new platform will empower its members to be more active with their life insurance needs through the fund.

“More and more, of our members are demanding a clear view of their financial arrangements and to have a say in how it all works – whether it be superannuation, insurance or investments.

“We’re excited to work with MLC Life Insurance to introduce LifeView to our members – which will provide them with direct control and visibility over their claims and insurance cover, at a time and place that’s convenient for them,” said Petrou.

Commenting on the announcement, Suzanne Smith, Chief Customer Officer, Group Insurance at MLC Life Insurance, said, “We’re proud to partner with Energy Super and deliver a technology platform to help it better service and protect its members.

“Our LifeView platform will not only provide Energy Super’s members with more visibility on claims, but will also allow its contact centres to access a detailed point-by-point update on how its members’ claims are progressing.

“We’re committed to working together with funds to provide more value and better streamline processes, and look forward to rolling out our LifeView platform with other group insurance clients in 2018,” said Smith.

This announcement comes as MLC Life Insurance recently announced that the company has been appointed as Vision Super’s new group insurer, effective from 1 January 2018. The deal will see MLC Life Insurance provide default life insurance cover for death, total and permanent disablement and income protection for the superannuation fund’s 100,000 strong member base.

MLC Life Insurance first announced its new LifeView platform in July this year, which comes as part of its $400 million technology transformation following its separation from National Australia Bank (NAB). The digital platform aims to help bolster the business’ group insurance offering, by providing a genuine point of difference for group insurance customers and their members’ insurance needs.

Energy Super and MLC Life Insurance have been working together since 2009 to drive better outcomes for members. In September 2016, MLC Life Insurance was appointed by Energy Super as the provider of its Group Salary Continuance (GSC) Insurance.