Manage your policy online

The MLC Life Insurance Customer Portal, available at, is a secure and simple online experience providing you with quick and easy access to your policy details whenever you choose.

With the Customer Portal, you can:

  • Review your policy details,
  • manage your beneficiaries,
  • generate a Certificate of Currency,
  • download Income Protection Tax Statements,
  • keep your details up to date, including mobile, email and address,
  • update your payment details,
  • pay your premiums using a credit card, and
  • view and download letters we’ve sent to you.

It's time to know your policy, let's go!

The Customer Portal is a simple and secure way to manage and better understand your life insurance.


How to log in for the first time:

When logging in for the first time, you’ll need to set up your account. Here’s a step-by-step guide:

  1. Visit,
  2. Select ‘Log in’ on the welcome page.
  3. Select ‘Forgot your password or First time logging in?’

This will bring you to the Reset password page, where you can create a new password.

  1. On the Reset password page, enter your customer number.
  2. Select either ‘Reset via SMS’ or ‘Reset via Email’ to send your one-time code. You will need this code to complete the next step.
  3. Retrieve and enter the code and select ‘Verify’.
  4. Create your password. Make sure to keep your password handy and safe for future logins.

If you don’t receive a code via SMS, please contact us on 13 65 25, Monday to Friday 8.30am to 6pm (AEST/AEDT), to update your mobile number. We’ll ask you a few questions as part of a routine security check. Make sure to keep your password handy and safe for future logins.

Trouble watching this video? Try Google Chrome.