Supporting you to make a claim

Your claim will be carefully and quickly assessed

We understand that when you need to make a claim, it's often because something has gone wrong with your health or the health of a loved one.

To support you during this time, we assign a dedicated claims consultant to you. They will guide you through the process to make your claim as easy as possible and ensure it’s carefully and efficiently assessed.

 How to make a claim

What to expect if you need to make a claim

Phone iconStep 1 - Reach out to us

Call us on 1300 125 246 as soon as you can, and we’ll help get your claim underway.

Our team is available from 8:30am to 6pm, (AEST/AEDT), Monday to Friday.

Other services available

Involuntary Unemployment Claims

If you're looking to notify us of an Involuntary Unemployment Claim, you can fill out our dedicated claim form.

Life Insurance Claims

MLC Life Insurance understands that the passing of a loved one can be an extremely difficult time. We’re here to support you and have partnered with the Australian Death Notification Service (ADNS) to help make the process easier.

You can notify us, as well as other organisations, of a death online using this service. Simply visit the Australian Death Notification Service website.

Messages iconStep 2 - We'll understand your situation

We'll then get in touch with you to fully understand your situation and the type of claim you need to make. We'll also guide you through the information we need to assess your claim swiftly.

Pen iconStep 3 - Documentation and information

You may need to send us additional information or documents to support your claim. If you require any help with these, we're here to support you.

Binoculars iconStep 4 - Assessment process

Once we've received the required additional information or documents to support your claim we’ll start the assessment process and we'll put you in touch with your dedicated claims consultant.

Bell iconStep 5 - Claim outcome

We'll stay in contact through each step of the assessment process and notify you of your claim's outcome.

Delivering care today, with Vivo

Did you know that with your MLC Life Insurance, you and your immediate family* have access to Vivo at no additional cost. Vivo is a holistic health, wellness and recovery program that connects you to experts in fitness, nutrition, wellbeing, mental health, medical support and much more.

See how Vivo can support you today, visit

Important information

*Immediate family members include your children (under parental supervision), your partner, your parents and your partner’s parents. Access to immediate family members is limited to Vivo Virtual Care services. Mental Health Navigator is only available for those aged 18 years or older. The Vivo brand is owned and operated by MLC Limited (MLC Life Insurance). Vivo services are not insurance (including health insurance) and the services do not replace your relationship with your current doctor, other treating health providers and health consultants. The services that are available for your access depends on and may be limited by arrangements we have with the service providers we have partnered with and/or agreements we have entered into with the owner of the policy (such as the trustee or employer for group insurance policies).