Make a claim

We’re here to support you when you need us most.


Phone iconStep 1

Call us on 1300 125 246 as soon as you can, and we’ll help get your claim underway.
8:30am to 6pm, (Melbourne and Sydney Time) Monday to Friday

Messages iconStep 2

We’ll talk to you so that we fully understand your situation and the type of claim you need to make. We’ll then guide you through the information we need you to provide so that we can assess your claim quickly.

Pen iconStep 3

You may need to send us additional information or documents that will support your claim. If you require any help completing these requirements you can call us anytime, we are here to talk you through it.

Binoculars iconStep 4

Once we have received enough information to start the assessment process, we will put you in touch with your dedicated claims assessor.

Bell iconStep 5

We’ll stay in contact through each step of the assessment process and will notify you of the outcome of your claim.