When claiming you need an answer fast.

Your claim will be carefully and quickly assessed

When you need to make a claim, it's often because something has gone wrong with your health or the health of a loved one – this can be a very stressful time and getting a clear answer quickly can make all the difference.

At MLC Life Insurance, we understand this and proudly deliver the quickest time to decision in the industry.*

If you need to claim, you will be assigned a dedicated claims consultant who will support you through the process to make your claim as easy as possible and ensure it’s carefully and efficiently assessed.

We are committed to supporting you, and where possible, support you back to your best health.

 How to make a claim

What to expect if you need to make a claim

Phone iconStep 1

Call us on 1300 125 246 as soon as you can, and we’ll help get your claim underway.

Our team is available from 8:30am to 6pm, (AEST/AEDT), Monday to Friday.

Other services available

Involuntary Unemployment Claims

If you're looking to notify us of an Involuntary Unemployment Claim, you can fill out our dedicated claim form.

Life Insurance Claims

MLC Life Insurance understands that the passing of a loved one can be an extremely difficult time. We’re here to support you and have partnered with the Australian Death Notification Service (ADNS) to help make the process easier.

You can notify MLC Life Insurance, as well as other organisations, of a death online using this service. Simply visit the Australian Death Notification Service website.

Messages iconStep 2

We'll get in touch to fully understand your situation and the type of claim you need to make. We'll also guide you through the information we need from you to assess your claim at speed.

Pen iconStep 3

You may need to send us additional information or documents to support your claim. If you require any help with these, we're here to support you.

Binoculars iconStep 4

Once we've received enough information to start the assessment process, we'll put you in touch with your dedicated claims consultant.

Bell iconStep 5

We'll stay in contact through each step of the assessment process and notify you of your claim's outcome.

Our time to decision compared to the industry average is…

Recognition and Awards

While we’re not in the business of winning awards, our claims team are recognised for their excellence and commitment to supporting you, especially when you need us the most.

*APRA and ASIC’s joint project: 2020 Life Insurance Claims and Disputes Statistics.