Top support requests for customers

  • I want to make a payment

    For most policies, you can make a payment online.

    For helping logging into the customer portal or to make a payment, please give us a call on 13 65 25 between 8:30am to 6pm (AEST/AEDT), Monday to Friday.

  • I want to update my payment details

    For most policies, you can update your payment details online.

    For helping logging into the customer portal or to update your payment details, please give us a call on 13 65 25 between 8:30am to 6pm (AEST/AEDT), Monday to Friday.

  • I want a Certificate of Currency

    For most policies, you can generate a Certificate of Currency by visiting the documents section online and selecting “Download” under Certificate of Currency.

    For helping logging into the customer portal or to obtain your certificate of currency, please give us a call on 13 65 25 between 8:30am to 6pm (AEST/AEDT), Monday to Friday.

  • I want to see my latest policy schedule

    For most policies, you can access your latest policy schedule online in the documents section.

    For helping logging into the customer portal or to obtain your policy schedule, please give us a call on 13 65 25 between 8:30am to 6pm (AEST/AEDT), Monday to Friday.

Select the area that fits your enquiry

Payment

Policy enquiry

Documents and forms

Claims

Complaints

Find an Adviser

Customer Portal help

Additional Support

Other ways to get in touch

Call us on 13 65 25

8:30am to 6pm (AEST/AEDT)

Monday to Friday

Outside of Australia? You can call us on
+612 9121 6500

Write to us

MLC Life Insurance

PO Box 23455 Docklands VIC 3008