MLC Life Insurance celebrates multiple award wins for its Vivo health and wellness program | MLC Life Insurance
Media release

06 December 2023

MLC Life Insurance celebrates multiple award wins for its Vivo health and wellness program

MLC Life Insurance has again been recognised as a leader in health and wellness after winning multiple honours in the Plan for Life Excellence awards, including for its already award-winning Vivo health and wellness program.

The life insurer picked up the Best Physical and Mental Health Support award for Vivo, as well as the Best Innovation in Technology award for its pilot of Wysa Assure, a new AI-guided mental health support app.

Among the first to offer a comprehensive health, wellness and recovery program to its customers for no additional cost, MLC Life recently announced it would pilot the addition of Wysa Assure to its suite of offerings. Delivering this acclaimed health and wellness platform at no additional cost provides a better total customer experience, improves the time taken to return to health, and delivers better outcomes for customers and advisers as well as trustees and their members.

Andrew Beevors, Chief Claims Officer for MLC Life Insurance, thanked Plan for Life for the awards, which he said were recognition of the benefits of the holistic health and wellness program.

“Most customers will never claim on their policy but will have moments in their lives where they need additional health and wellbeing support. Through Vivo, we provide one place to access everything under one proposition, from fitness consultations through to a second opinion on a medical condition from a team of experts,” Mr Beevors said.

“Vivo makes important services available at any time to customers and their immediate family members, and it can be accessed completely independent of the claim process, providing value and care throughout their journey with us.”

“These awards recognise Vivo’s benefits to the health and wellness of our customers, including user activities aimed at maintaining and encouraging good physical and mental health as well as providing support to return to the best of health,” Mr Beevors said.

MLC Life Insurance say the awards are testament to the business’s constant innovation and the range of offerings to customers and partners, including being the first Australian life insurer to offer customers AI-guided mental health support in a new pilot program.

MLC Life Insurance’s Vivo Virtual Care suite of services are also available to advisers and their practice staff and to members of funds that partner with MLC Life Insurance, supporting their everyday health and wellness, and assisting with their recovery from illness or injury throughout a claim providing a one-stop shop seamless digital customer experience.

“We’re focused on delivering an industry-leading customer experience because we know how important our promise for life is to our customers, often at the most challenging times,” Mr Beevors said. “Our ‘here for you’ philosophy means offering a personalised, caring and supportive response.”

“Overall, our purpose is to help customers better understand and manage their condition and ultimately have the confidence to return to optimal health. While we’re here to protect our customers financially, we also want to support their overall wellbeing and provide tangible solutions that make a difference. This is what we deliver through our Vivo program.”

MLC Life Insurance also collected the Plan for Life Best Debt Insurance award for its debt insurance product.