We aim to be Australia's leading and most trusted life insurer. We want to make sure Australians have access to life insurance products that are innovative, competitive and flexible enough to change as their needs change. We tailor our approach to the needs of our superfund and employer partners, prioritising care and support of your members when they need it most.
Vivo is our health, wellness and recovery program, available to members at no extra cost when you partner with us. Vivo offers care and support for members and their immediate families^ throughout life's journey.
Offering a diverse range of support services to enable members to do more – at home, at work, and at play. From virtual care to referrals, from prevention to recovery, Vivo is a go-to program to access a network of health and wellness experts from around the world.
^Immediate family members include your children (under parental supervision), your partner, your parents and your partner’s parents. Access to immediate family members is limited to Vivo Virtual Care services.
We recognise the decision to make a claim often comes at a difficult moment in your member’s life, so it’s important for us to take quick and decisive action with empathy and transparency. We take our promise to help your members during their time of need seriously, and our industry-leading claim decision times* ensure your members are supported when they need it most.
*APRA Life Insurance Claims and Disputes Statistics December 2021 (issued 19 April 2022) – Claims Durations Group Super https://www.apra.gov.au/life-insurance-claims-and-disputes-statistics
Fast, easy, and transparent connection between members, funds, administrators, and insurers has never been more important. Designed to improve member engagement, automate processes, and reduce response times, our innovative LifeView platform offers:
Simple and intuitive user experience – LifeView empowers members to better understand their insurance needs and self-serve when making changes to their cover or lodging a claim.
A window into our business – With transparent oversight over all insurance activities and interactions, LifeView minimises touchpoints and makes interactions simpler and more efficient.
Insights at your fingertips – An interactive Power BI dashboard provides key insurance, transaction and claims data analytics and insights at any time for the Fund and your key employers.
Constant evolution – Our legacy-free, integrated policy administration system enables us to innovate and evolve without effort from the fund or administrator.
Tailored integration - Flexible deployment options to deliver consistent digital experiences without the need for complex integrations or long, drawn-out deployment timeframes.
We believe the best partnerships are those built on the foundations of honesty, transparency and collaboration. When you partner with MLC Life Insurance, we take the time to understand your needs and ambitions. By sharing ideas and working together to develop solutions that are tailored for you and your members, we can integrate our offer seamlessly into your business to help you achieve your goals. With a dedicated Partnership Manager, we’re an extension of your business and ready to support.
