Media release

20 November 2019

Susan Karson leaves MLC Life Insurance

Susan Karson, Chief People Officer has left MLC Life Insurance after accepting another role in the financial services sector.

Susan joined the MLC Life Insurance leadership team as Chief People, Marketing and Corporate Affairs Officer after the company became a member of the Nippon Life Group of Companies in 2016.

Among her many achievements, Susan established the People, Corporate Affairs and Marketing functions and set the strategy and priorities for these areas as MLC Life Insurance became a standalone life insurer. She played an instrumental role in building the foundations of the company’s people and culture, including its Organisational Purpose and Values. In addition, she set up the first Diversity & Inclusion Council, led the Australian implementation of the Global Leadership Program for Nippon Life, and helped MLC Life Insurance be awarded an Employer of Choice for Women by WGEA.

David Hackett, CEO, MLC Life Insurance, said, “Susan has been a committed colleague, trusted friend and key member of my founding leadership team. She has played an instrumental role in the design of our business as we adapt to meet the challenges of a fast-evolving operating environment. On behalf of the MLC Life Insurance team, I’d like to thank Susan for her tremendous contribution to our business and wish her all the best.”

Susan Lynch, Executive Lead People Operations, will step into the role of Acting Chief People Officer while a permanent appointment is sourced.