Troubleshooting for Adviser Portal

  • How do I log in for the first time?

    The portal is accessible in two ways:

    1. Going to https://partner.mlcinsurance.com.au, or
    2. Going to mlcinsurance.com.au and clicking “Adviser Login” in the top right corner of the web page.

    To log in:

    • Enter your unique Adviser number as your username – this is provided in your original welcome email which you would have received on either 28 April 2020 or 11 March 2021. This is different to your adviser code.
    • Enter the one-time password sent to your mobile phone
    • Create a new password
  • I’m logging in for the first time, but haven’t received a one-time code

    Please contact us on 13 65 22 to update your mobile number or email address on our systems.

    Note: We may have to contact our technical team to update our system and re-send your one-time code. Depending on current turnaround times, the update may not be completed on the same day.

  • I’ve forgotten my username, how do I get this?
    • You can obtain your username by clicking on the ‘forgotten username’ link on the login screen and follow the prompts.
    • Your username should begin with the letter C or a numerical value. This is different to your adviser code. Do not attempt to use your SB code login.
  • I’ve forgotten my password. How do I change it?

    On the Adviser login page, choose Forgot your password or First time logging in?

    This will bring you to the Reset password page, where you can create a new password.

    1. On the Reset password page, enter your unique Adviser ID.
    2. Choose Reset via SMS or to receive your one-time code, and once you receive the one-time code, enter it then click Verify. Alternatively, choose Reset via Email to receive a reset password link.
    3. Create your new password. Remember to keep it safe for future logins.

    If you don’t receive a code, please contact us on 13 65 22, Monday to Friday 8.30am to 6pm (AEST/AEDT) to update your contact details. We’ll ask you a few questions as part of our routine security check.

  • My password is definitely correct but I cant log in
    • If you’re using an adviser number that is 9 digits long and starts with 01 this is likely incorrect. You can obtain your new adviser number from your original welcome email, recent correspondence, or by calling us on the number below.
    • If logging in for the first time your one-time code will only be valid for five minutes. If it has been longer than five minutes, please try again.
  • I’ve confirmed my Adviser number and password but still can’t log in
    Please contact us on 13 65 22