Best Doctors

Should you face a mental or physical condition, there are so many questions and uncertainties, such as - is my diagnosis correct? Or, am I on the right treatment plan?

Doctor and patient

A valuable medical second opinion for you and your family

With an eligible policy from MLC Life Insurance, you and your family can access Best Doctors – a service which connects you with a network of more than 50,000 leading medical specialists from Australia and around the world for a second medical opinion when you need it most, helping to ensure you have the right diagnosis and treatment plan. You don’t need to be on claim to access the service and can use Best Doctors at anytime, anywhere, as often as you need for no extra cost.

If you or a family member is dealing with a mental or physical health condition, an ailment, injury or a chronic or serious condition, you can use Best Doctors at no extra cost to help get answers.

  • No extra cost
  • Completely confidential and won't affect the assessment of a claim
  • Don't need to be on a claim to use the service
  • More value from your insurance

Key features 

  • Available to you and your family*(your children, parents, partner and partner’s parents).
  • Convenient virtual access to leading specialists for a second medical opinion.
  • Leaders in their medical field nominated by other doctors.
  • Expertise and knowledge of an independent specialist helps you and your treating doctors agree on the best way forward.
  • Support for mental health conditions with access to leading Australian clinical psychologists and psychiatrists and a dedicated mental health nurse. You must be 18 years of age or over to use the Mental Health Navigator service.
  • You don’t have to be seriously ill - you can use the service for a wide range of conditions – such as a bad back, allergies or a mild mental health condition.
  • Help with a wide range of conditions (excluding acute i.e. emergency services and dental conditions) from minor to major with specialists in over 450 areas of medicine.

Mental Health Navigator by Best Doctors

Mental Health Navigator is a service that empowers and supports you with a clinical review of your diagnosis and treatment plan from a network of leading Australian clinical psychologists and psychiatrists, all from the comfort of your own home. It offers a discreet, quick and confidential way to seek help if you or a family* member is experiencing a mental health condition such as depression or anxiety.

For more information about how Best Doctors with Mental Health Navigator can support you and your family call 132 652.

 

Services offered through Best Doctors

In-depth medical review

Best Doctors will provide a full review and analysis of your specific condition.

Best Doctors will collect your medical records, identify key questions and, if appropriate, request a retest of your pathology results. The Best Doctors medical team will select one of their leading specialists to complete an in-depth medical review. You’ll receive a comprehensive report that analyses your diagnosis and details treatment options.

15 to 20 business days (after collecting medical records).
Mental Health Navigator
A full review and second opinion on your diagnosis and treatment plan for mental health conditions from leading Australian-based clinical psychologists and psychiatrists and support from a dedicated mental health nurse.
Doc online

If you just want information on an illness, injury or type of treatment, Best Doctors has a host of online tools providing unique insights and guidance on hundreds of conditions.

Visit askbestdoctors.com to register.
Find an expert

Best Doctors will find you a local expert for your condition.

Best Doctors will search its network of Australian doctors to help you locate the right practitioner, for your condition, in your local area.

Within 48 hours.

Ask an expert

Best Doctors will provide you with a leading specialist to give answers to specific questions about a medical condition.

A Best Doctors nurse will discuss your condition with you, collect your basic health history and help you identify key questions. Your medical info and questions are then sent to a leading specialist in the field, selected from the Best Doctors network of experts, who’ll provide detailed answers to your questions.

5 to 7 business days.

Online library

If you just want information on an illness, injury or type of treatment, Best Doctors has a host of online tools providing unique insights and guidance on hundreds of conditions.

Visit askbestdoctors.com to register.

How to access Best Doctors services

Login or call Best Doctors Hotline on 1800 186 088 between 9am and 5pm (Melbourne/Sydney time), Monday to Friday.

Customer stories

Discover how Best Doctors has been helping our customers, and their families, find help and guidance when they need it most.

Who has access to Best Doctors

If you have one of the following insurance products

  • MLC Insurance
  • MLC Insurance (Super)
  • MLC Personal Protection Portfolio
  • MLC Life Cover Super
  • MLC Protectionfirst range
  • MLC Term Insurance
  • MLC Income Protection
  • MLC Income Protection Plus
  • MLC Business Expenses

Call 132 652 to check if you have access to Best Doctors or to find out more.

If you have one of the following insurances through your super or employer

  • MLC Group Salary Continuance
  • MLC MasterKey Business Super (for members with Income Protection)
  • MLC MasterKey Super Fundamentals (for members with Income Protection)
  • Plum Super (for members with MLC Income Protection)

Contact your employer or super fund to check if you have access to Best Doctors or to find out more.

If you have one of the following NAB products

  • NAB Essential Life
  • NAB Essential Critical Illness
  • NAB Essential Injury
  • NAB Essential Accidental Death
  • NAB Credit Card Cover
  • NAB Mortgage Protect
  • NAB Personal Loan Cover

Call 132 295 to check if you have access through your NAB product or to find out more.

Frequently asked questions 

If you still have questions about Best Doctors view the Best Doctors FAQs.

Important information

*Best Doctors is available to eligible MLC Life Insurance’s customers as well as their immediate families including children, parents, partner and partner’s parents. For mental health, it is only available if you are 18 years of age or over.

Best Doctors and MLC Limited do not pay the costs for medical treatment, travel, accommodation and any other associated costs.

Best Doctors® isn’t insurance (including health insurance) and it doesn’t replace your relationship with your current doctor or medical specialist. MLC Limited reserves the right to withdraw the service at any time or to change the terms on which the service is provided to customers. If your insurance is held within the MLC Super Fund, the Trustee also reserves the right to withdraw the service at any time.

MLC Limited ABN 90 000 000 402 AFSL 230694 (the Insurer) uses the MLC brand under licence. MLC Limited is part of the Nippon Life Insurance Group and not a part of the NAB Group of Companies. Any references to ‘we’, ‘us’ and ‘our’ means MLC Limited.