Should you face a mental or physical condition, there are so many questions and uncertainties, such as - is my diagnosis correct? Or, am I on the right treatment plan?
A valuable medical second opinion for you and your family
With an eligible policy from MLC Life Insurance, you and your family can access Best Doctors – a service which connects you with a network of more than 50,000 leading medical specialists from Australia and around the world for a second medical opinion when you need it most, helping to ensure you have the right diagnosis and treatment plan. You don’t need to be on claim to access the service and can use Best Doctors at anytime, anywhere, as often as you need for no extra cost.
If you or a family member is dealing with a mental or physical health condition, an ailment, injury or a chronic or serious condition, you can use Best Doctors at no extra cost to help get answers.
MLC Life Insurance was the winner of the Strategic Insights Overall Health & Wellness Life Insurance Award for 2018. MLC Life Insurance was recognised for our innovative programmes that beneficially impact on the health and wellness of our customers.
No extra cost
Completely confidential and won't affect the assessment of a claim
Don't need to be on a claim to use the service
More value from your insurance
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Key features
- Available to you and your family*(your children, parents, partner and partner’s parents).
- Convenient virtual access to leading specialists for a second medical opinion.
- Leaders in their medical field nominated by other doctors.
- Expertise and knowledge of an independent specialist helps you and your treating doctors agree on the best way forward.
- Support for mental health conditions with access to leading Australian clinical psychologists and psychiatrists and a dedicated mental health nurse. You must be 18 years of age or over to use the Mental Health Navigator service.
- You don’t have to be seriously ill - you can use the service for a wide range of conditions – such as a bad back, allergies or a mild mental health condition.
- Help with a wide range of conditions (excluding acute i.e. emergency services and dental conditions) from minor to major with specialists in over 450 areas of medicine.
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How to access Best Doctors
Simply contact Best Doctors and they’ll do the rest. You'll speak to a member of their team who will establish how they can best help based on your situation.
Call Best Doctors on
1800 186 088 between 9am and 5pm (Melbourne/Sydney time), Monday to Friday. Or register
online.
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Mental Health Navigator by Best Doctors
Mental Health Navigator is a service that empowers and supports you with a clinical review of your diagnosis and treatment plan from a network of leading Australian clinical psychologists and psychiatrists, all from the comfort of your own home. It offers a discreet, quick and confidential way to seek help if you or a family* member is experiencing a mental health condition such as depression or anxiety.
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Who has access to Best Doctors
If you have one of the following insurance products
- MLC Insurance
- MLC Insurance (Super)
- MLC Personal Protection Portfolio
- MLC Life Cover Super
- MLC Protectionfirst range
- MLC Term Insurance
- MLC Income Protection
- MLC Income Protection Plus
- MLC Business Expenses
- MLC Debt Insurance
Call 132 652 to check if you have access to Best Doctors or to find out more.
If you have one of the following insurances through your super or employer
- MLC Group Salary Continuance
- For MLC MasterKey Business Super & Masterkey Personal Super members:
- Death only,
- Death & TPD, or
- Income Protection
- For MLC MasterKey Super Fundamentals members:
- Death only,
- Death & TPD, or
- Income Protection
- For Plum Super and Plum Personal Super members:
- Death only,
- Death & TPD, or
- Income Protection
Contact your employer or super fund to check if you have access to Best Doctors or to find out more.
If you have one of the following NAB products
- NAB Essential Life
- NAB Essential Critical Illness
- NAB Essential Injury
- NAB Essential Accidental Death
- NAB Credit Card Cover
- NAB Mortgage Protect
- NAB Personal Loan Cover
Call 132 295 to check if you have access through your NAB product or to find out more.
Customer stories
Discover how Best Doctors has been helping our customers, and their families, find help and guidance when they need it most.
Services offered through Best Doctors
In-depth medical review
Best Doctors will provide a full review and analysis of your specific condition.
Best Doctors will collect your medical records, identify key questions and, if appropriate, request a retest of your pathology results. The Best Doctors medical team will select one of their leading specialists to complete an in-depth medical review. You’ll receive a comprehensive report that analyses your diagnosis and details treatment options.
15 to 20 business days (after collecting medical records).
Mental Health Navigator
A full review and second opinion on your diagnosis and treatment plan for mental health conditions from leading Australian-based clinical psychologists and psychiatrists and support from a dedicated mental health nurse.
Doc online
If you just want information on an illness, injury or type of treatment, Best Doctors has a host of online tools providing unique insights and guidance on hundreds of conditions.
Visit
askbestdoctors.com to register.
Find an expert
Best Doctors will find you a local expert for your condition.
Best Doctors will search its network of Australian doctors to help you locate the right practitioner, for your condition, in your local area.
Within 48 hours.
Ask an expert
Best Doctors will provide you with a leading specialist to give answers to specific questions about a medical condition.
A Best Doctors nurse will discuss your condition with you, collect your basic health history and help you identify key questions. Your medical info and questions are then sent to a leading specialist in the field, selected from the Best Doctors network of experts, who’ll provide detailed answers to your questions.
5 to 7 business days.
Online library
If you just want information on an illness, injury or type of treatment, Best Doctors has a host of online tools providing unique insights and guidance on hundreds of conditions.
Visit askbestdoctors.com to register.
Request a call back from Best Doctors
If you have access to Best Doctors and would like them to contact you, please enter your details below.
Your details and use of Best Doctors are confidential and no information will be shared with MLC Life Insurance.
Frequently asked questions
If you still have questions about Best Doctors view the Best Doctors FAQs.
Important information
*Best Doctors is available to eligible MLC Life Insurance’s customers as well as their immediate families including children, parents, partner and partner’s parents. For mental health, it is only available if you are 18 years of age or over.
Best Doctors and MLC Limited do not pay the costs for medical treatment, travel, accommodation and any other associated costs.
Best Doctors® isn’t insurance (including health insurance) and it doesn’t replace your relationship with your current doctor or medical specialist. MLC Limited reserves the right to withdraw the service at any time or to change the terms on which the service is provided to customers. If your insurance is held within the MLC Super Fund, the Trustee also reserves the right to withdraw the service at any time.
MLC Limited ABN 90 000 000 402 AFSL 230694 (the Insurer) uses the MLC brand under licence. MLC Limited is part of the Nippon Life Insurance Group and not a part of the NAB Group of Companies. Any references to ‘we’, ‘us’ and ‘our’ means MLC Limited.
