Royal Commission Final Report

MLC Life Insurance has engaged constructively with the Royal Commission since it was established in December 2017. While we were not called to appear, life insurance was reviewed in Round 6 and a...

MLC Life Insurance response to ABC News story

To protect the privacy of the customer involved in this matter, MLC Life Insurance cannot respond to the specific details of the customer’s circumstances.   We always strive to offer...

MLC Life Insurance boosts technology credentials with new board appointment

MLC Life Insurance has reinforced its focus on innovation and technology with the appointment of Jacqueline Korhonen to its board as an Independent Non-Executive Director. Jacqueline has over 30 years...

MLC Life Insurance appoints Chief Customer Experience Officer

MLC Life Insurance has bolstered its focus on customers with the appointment of Louise Portelli to the newly created role of Chief Customer Experience Officer. Portelli, a former Partner at KMPG UK...

Time to put trust back into underwriting

When people purchase life insurance cover, they are doing so on the basis that a life insurer will be there for them and their family when they need it most - at claim time. When customers buy life...

Supporting members with financial health is key for the future

As the financial services sector undergoes vast change and member expectations shift, life insurers and superfunds need to go back to basics when educating members, particularly younger members, about...

Counting the cost of a curve ball

Here’s a confronting question: What would you do if the main breadwinner in your household could no longer bring in an income? Do you have a Plan B? Most people don’t. That’s where insurance comes in...

MLC Life Insurance boosts innovation and transformation with new hires

MLC Life Insurance has reinforced its market leadership in innovation and transformation with the announcement of several new appointments, including a new Chief Information Officer (CIO), General...

Reassuring our insurance customers

MLC today announced that it will start a process to review denied disputed claims practices going back to 1 January 2014, with a particular focus on critical illness, including heart attacks. Andrew...

MLC Life Insurance partners with ClaimVantage for Claims Transformation Program

Melbourne, Australia – ClaimVantage, the international provider of claim management software solutions, is partnering with MLC Life Insurance in Australia to provide the enabling technology to...

MLC Life Insurance appoints new Chief Claims Officer

MLC Life Insurance has appointed Natalie Cameron, former Chief Executive Officer of AIA New Zealand, as its new Chief Claims Officer. Following an extensive search, Natalie will officially join the...

NAB response to Life Insurance Industry Reforms

Today the Government has given its support to a range of measures aimed at improving customer outcomes and industry practices in the Australian life insurance market. Last year, in response to the...

The time to act is now to save retirement

MLC releases new whitepaper and calls for a more informed debate on the future of our superannuation system Almost one-in-two Australians say they are living 'pay-cheque to pay-cheque' 48% of...

Future generations might struggle in the lucky country

MLC research reveals a third of Aussie parents believe their children won't be able to live the same lifestyle as them Almost 1 in 5 Aussies will be relying on family inheritance to pay off their...

MLC Life Insurance response to CCI class action from Slater and Gordon

MLC Life insurance is aware that Slater and Gordon today announced a class action against NAB and MLC Limited, the entity that operates the MLC Life Insurance business. MLC Limited is second...

MLC Life Insurance appoints new Head of Underwriting

MLC Life Insurance has reinforced its leadership in underwriting with the appointment of industry leader, Mick Jones, as the new Head of Underwriting. Jones, currently Chief Underwriter of HSBC in...

MLC Life Insurance puts its underwriting on 'fast-track'

MLC Life Insurance is accelerating the time it takes for clients to be underwritten for life cover, following the launch of a new tele-underwriting service for all retail-advised life insurance...

MLC Life Insurance introduces new Business Engagement Manager roles to grow long-term customer relationships

MLC Life Insurance has announced the creation of new Business Engagement Managers roles, a unique industry-first initiative which will help advisers better understand changing consumer needs and build...

MLC Life Insurance 'scoops the pool' at the Adviser Choice Risk Awards

MLC Life Insurance has taken top honours at this year's Annual Adviser Choice Risk Awards Breakfast 2017 in Sydney, winning five of the seven award categories in which we were nominated. MLC Life...

MLC Life Insurance launches next phase of award-winning health and wellness program

MLC Life Insurance has announced today the enhancement of its award winning health and wellness program designed to encourage Australians to lead healthier lives. The first of its kind to be launched...

MLC Life Insurance transforms its Group Insurance offer with new digital play

MLC Life Insurance has revealed the next phase of its $400 million technology transformation, launching a new group insurance digital platform for superannuation funds today. Named LifeView, the...

MLC Life Insurance announces partnership with Pacific Life Re to launch UnderwriteMe in Australia

MLC Life Insurance is the first life insurer in Australia to agree terms to offer the UK's leading underwriting rules engine - UnderwriteMe - to customers, after announcing a new partnership with the...

MLC Life Insurance drives digital transformation

MLC Life Insurance has launched its new public website, as part of a wider digital transformation strategy, bolstering its focus on digital, Big Data and technology. The life insurer is undertaking a...

MLC Life Insurance expands Best Doctors to better support customers through illness and injury

MLC Life Insurance will expand its unique Best Doctors service from 1 October 2017, resulting in around 800,000 customers being able to access the service, to better support customers through illness...

MLC Life Insurance guarantees premium rates until October 2018 for retail customers

MLC Life Insurance has today confirmed that base premium rates on its existing retail life insurance policies will not increase for at least the next year. For MLC Insurance, MLC Insurance Super...

MLC Life Insurance improves multi-cover discounts for retail customers; enhances medical definitions

MLC Life Insurance is making it easier for clients to get a discount when taking out multiple life insurance policies by extending its eligibility criteria. Starting today, more retail advice clients...

Vision Super appoints MLC Life Insurance as group insurer

MLC Life Insurance has been appointed as Vision Super's new group insurer, following an extensive tender process. Coming into effect from 1 January 2018, the deal will see MLC Life Insurance provide...

MLC wins life insurer of the year

MLC Limited has won Life Company of the Year at the Financial Review Smart Investor Blue Ribbon Awards 2016. In addition, MLC has won product awards in two categories 'Best term/TPD policy' and 'Best...

MLC Life Insurance partners with NAB to offer simple life protection for customers nationwide

MLC Life Insurance, partnering with National Australia Bank (NAB), has expanded the distribution of its simple life insurance product "NAB Essential life", via NAB's 760 branches across Australia. NAB...

MLC Life Insurance named risk company of the year, again!

MLC Life Insurance has today been recognised as Adviser Choice Risk Company of the Year for the second year in a row at the 2016 Money Management Adviser Choice Risk Awards, highlighting the strength...

MLC Life Insurance strengthens Group Insurance division

MLC Life Insurance has been bolstered through the creation of a landmark strategic partnership between National Australia Bank (NAB) and Nippon Life Insurance Company. As MLC Life Insurance renews its...

MLC Life Insurance wins money magazine award for life cover product

MLC Life Insurance has again been recognised with another industry award, highlighting the strength of its customer focus in the life insurance sector. MLC Life Insurance has won Money Magazine's 2017...

Big Data set to transform life insurance

Big Data could fundamentally transform the Australian life insurance industry by reducing the time it takes people to make a claim and creating more tailored and affordable products, according to a...

MLC Life Insurance strengthens its digital, data science and bancassurance capabilities

MLC Life Insurance has announced its new leadership team for the Bancassurance, Digital and Direct team, following the recent partnership between National Australia Bank (NAB) and Nippon Life...

MLC Life Insurance on the move in 2017

MLC Life Insurance's Melbourne office has opened the doors to a new premises this week, making the move to 727 Collins Street, Melbourne. David Hackett, Chief Executive Officer, MLC Life Insurance...

Statement from MLC Life Insurance: Update on progress of Claims Assurance Review

As a result of the industry issues highlighted in the media relating to declined claims in March 2016, MLC Life Insurance proactively initiated an independent Claims Assurance Review. The review seeks...

Protect your family's future by thinking ahead

Nothing is as important as your family. So it's worth asking how they would cope if you were suddenly unable to care for them. Getting the right insurance cover could be more affordable than you think...

NAB Essential Life making it easier for Australians to protect their families

It's now easier than ever for Australians to protect themselves and their loved ones with life insurance, with the National Australia Bank (NAB) launching the new online NAB Essential Life protection...

How to navigate the maze of choosing insurance

Picking the right combination of personal insurance policies is like working your way through a maze. There are so many options to select from, and it can be difficult to tell the difference between...

Plum named Retail Super Fund of the Year - Roy Morgan Customer Satisfaction Awards

Australians have named Plum the Retail Super Fund of the Year in Roy Morgan's prestigious Customer Satisfaction Awards. This is the second year in a row Plum has been recognised for having the most...

MLC shakes up life insurance industry with Australian first smartwatch technology

MLC Life Insurance has again been recognised with another industry award, highlighting the strength of its customer focus in the life insurance sector. MLC Life Insurance has won Money Magazine's 2017...

MLC Launches rate cuts for life and tpd insurance premiums

MLC Insurance today announced it will cut premiums for two of its key life insurance products by up to 15 per cent, effective today. David Hackett, Executive General Manager, Insurance, said "At MLC...

MLC Life Insurance Appointments to Claims Assurance Review

MLC Life Insurance has today announced the appointment of Mr Michael Arnold as Independent Expert for the Claims Assurance Review being conducted within its Life Insurance business. The role of the...

How do we hatch more retirement nest eggs?

With 66 per cent of Australians feeling unprepared for retirement, establishing clear, measurable and robust objectives for super from a consumer perspective is a must. Only 15 per cent of Australians...

Energy Super appoints MLC Life Insurance as Income Protection Insurer

MLC Life Insurance has been appointed by Energy Super as the provider of its Group Salary Continuance (GSC) Insurance. This is a significant announcement for MLC Life Insurance as it continues to make...

New MLC Life Insurance Board announced

Peter Grey was today announced as the independent Chairman of the new MLC Life Insurance business. Mr Grey will be joined on the board by: Independent Non-Executive Director, Mr Andy Cornish; and Non-...

MLC Life Insurance appoints Chief Innovation and Transformation Officer

MLC Life Insurance has reinforced its market leadership in innovation and technology with the appointment of Sarv Girn, currently Chief Information Officer at the Reserve Bank of Australia, to the...

New era for MLC Life Insurance through strategic partnership

MLC Life Insurance has begun an exciting new chapter through the creation of a landmark strategic partnership between National Australia Bank (NAB) and Nippon Life Insurance Company. This new...

MLC Life Insurance welcomes positive proposals from life insurance inquiry

MLC Life Insurance welcomes the announcement from Minister for Revenue and Financial Services Kelly O'Dwyer to call a new inquiry into life insurance focusing on the greater involvement of private...

ABC 7.30 report: critical illness claim

It has been alleged tonight by the ABC's 7.30 Report that a customer of MLC Life Insurance has been unfairly denied a claim for critical illness. We provide the following statement: We have different...

MLC Life Insurance welcomes Life Insurance Code of Practice

MLC Life Insurance has welcomed the industry's first-ever mandatory consumer Code of Practice. CEO of MLC Life Insurance, David Hackett, said "We have been active and constructive in driving the...

MLC Life Insurance launches new era in underwriting

MLC Life Insurance has today launched its new digital underwriting platform to help dramatically reduce the time it takes for advisers and customers to purchase life cover. Available now, the...

MLC Life Insurance supports funding rehabilitation for customers

Life insurance customers are being denied access to effective rehabilitation due to laws preventing life insurers from funding medical treatment, according to MLC Life Insurance. The insurer is...

Vision Super launches MLC Life Insurance's LifeView portal to members

Industry superannuation fund, Vision Super, will roll-out MLC Life Insurance's group insurance digital portal, LifeView, providing members with a seamless digital experience. Vision Super's 100,000...

Update: MLC Life Insurance and PageUp data issue

MLC Life Insurance is aware that one of our previous external recruitment partners, PageUp People, has had a security breach affecting some of their IT systems. This follows advice from PageUp People...

MLC Life Insurance changing advice-support model

MLC Life Insurance is changing the way it provides support to financial advisers wanting to develop their business following the introduction of new roles one year ago, designed to help advisers...

Eilis Hurley leaves MLC Life Insurance

MLC Life Insurance's Chief Risk Officer, Eilis Hurley, has left MLC Life Insurance. Eilis has been a committed and key member of the leadership team. She has led our Risk, Legal and Governance...

MLC Life Insurance's group insurance business boosts team for the future

MLC Life Insurance has boosted its group insurance team for the future as the company continues to focus on providing strong value to superfunds, trustees and members. Suzanne Smith, Chief Customer...

MLC Life Insurance encourages customers to get the COVID-19 vaccine

MLC Life Insurance is strongly encouraging all customers in Australia to get the COVID-19 vaccine as soon as they are eligible to protect themselves and the wider community from severe disease1. As...

Statement from David Hackett - PJC Inquiry

I want to thank the Parliamentary Joint Committee for the opportunity to speak today as the Chief Executive Officer of MLC Life Insurance. We acknowledge that, in light of recent challenges, the...

Energy Super spearheads roll-out of LifeView digital platform with MLC Life Insurance

Industry superannuation fund Energy Super will be the first to roll-out MLC Life Insurance's new group insurance digital platform LifeView, as it works to provide its members with more transparency...

Product Selector Tool

MLC Life Insurance understands that we all have different life insurance needs. It's why we've developed our Product Selector Tool to help you determine what's important for you to protect. By simply...

MLC Life Insurance issues Royal Commission response

MLC Life Insurance has responded to an invitation to provide information to the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services industry. MLC Life Insurance was...

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MLC Life Insurance drives innovation agenda with strengthened Retail Advised team

MLC Life Insurance has strengthened its Retail Advised team with a number of key appointments as part of the recent strategic partnership between National Australia Bank (NAB) and Nippon Life...